FAQ
Answers to all your questions about 7det
Deposits, withdrawals, betting markets, and customer support — find clear answers to the most common questions that come up when using 7det on this page.
Welcome to 7det. This FAQ page has been created with Bangladeshi players in mind — so you can easily find information on everything from opening an account to withdrawing via bKash or Nagad, understanding cricket betting markets, and reaching the support team. Below you will find more than 20 questions and answers arranged across four sections. If you cannot find something here, ask us directly in our 24/7 live chat.
Frequently Asked Questions
Withdrawal Questions
If a withdrawal shows as "Pending", there are usually two reasons — either your account identity verification is not yet complete, or the wagering requirement has not been met. Occasionally, temporary high traffic on the payment gateway can also cause a delay. If it takes more than 30 minutes, contact us directly via live chat.
At 7det, withdrawals are generally processed within just 5 to 30 minutes. This timeframe applies to bKash, Nagad, and Rocket alike. During late nights or periods of high traffic it may take slightly longer, but if it exceeds 30 minutes you should notify support.
No. For security purposes, 7det only approves withdrawals to a mobile wallet registered in your own name. The name on your 7det account and the name on your bKash, Nagad, or Rocket account must match. Transfers to a wallet under a different name will be rejected and a security check may be required.
To withdraw winnings from a bonus, you must first meet the wagering requirement. For example, if you receive a ৳1,000 bonus, you need to place ৳10,000 in bets (10 times the bonus amount). Note that wagering is calculated on the bonus amount only, not combined with the deposit. Once the requirement is met, follow the standard withdrawal process with a minimum of ৳500.
The minimum withdrawal amount at 7det is ৳500. This applies equally to all three methods — bKash, Nagad, and Rocket. The system will not accept a withdrawal request for less than this amount. For larger withdrawals, relevant identity verification may be required.
Deposit Questions
Log in to 7det, go to the "Deposit" section, and select Nagad. Enter the desired amount and send money from your Nagad app to the Nagad number displayed. Copy the transaction ID, paste it into 7det's deposit form, and confirm. Your balance will be updated within a few minutes.
7det itself does not charge any deposit fee. However, your mobile banking provider — bKash, Nagad, or Rocket — may apply their own send money charges. For details on those charges, check the relevant payment provider's website or app.
7det currently supports three payment methods — bKash, Nagad, and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank. All three are the most popular mobile banking methods in Bangladesh, and each allows fast and secure transactions.
Depositing via bKash is completely safe and straightforward. However, keep a few things in mind — always send payment to the latest bKash number shown in the 7det app or website, enter the reference number correctly, and save a screenshot of the transaction. Deposits cannot be confirmed without a transaction ID.
The minimum deposit amount at 7det is ৳300. This applies to all three methods — bKash, Nagad, and Rocket. First-time depositors have the opportunity to receive a 100% bonus up to ৳20,000. So depositing ৳1,000 lets you start playing with a total of ৳2,000.
BPL & International Matches
Yes, at 7det you can combine multiple matches or events into an accumulator bet. As each leg wins, the total odds multiply, creating the potential for a large payout. However, if any single leg loses, the entire bet is lost. So place your bets carefully by combining matches from different tournaments.
The most popular cricket markets are — Match Winner (who will win), Toss Winner, First Innings Total Runs (Over/Under), Top Batsman, Top Bowler, Runs in a specific over, and Man of the Match. These markets are available for BPL, IPL, T20 World Cup, and ICC tournaments. For example, in a T20 match between Bangladesh and India you can bet on the "Top Batsman" market.
If a match is abandoned or declared a no-result due to rain or any other reason, all bets on that match are generally considered void and the full stake is refunded. However, if the minimum required number of overs has been completed and a result is determined via the D/L method, bets may be settled based on that result. For specific rules, please read 7det's terms and conditions.
Calculating decimal odds is very simple. Multiply your stake by the odds to get the total return (including stake). For example, betting ৳100 at odds of 1.85 gives you ৳185 in total if you win — meaning a profit of ৳85. The higher the odds, the theoretically lower the chance of winning but the greater the reward. Odds below 1.00 are not meaningful.
Yes, 7det offers in-play or live betting. You can bet on various markets even while a match is ongoing — such as runs in the next over, the next wicket, or the total of the current partnership. Odds change quickly in live betting, so fast decision-making is important. Live betting is also easy to do from mobile.
Customer Support
7det offers two support channels. The first is live chat — you can speak with a representative instantly from any page on the site. The second is email support — write to [email protected] with full details. Support is available in Bengali through both channels.
Absolutely. The 7det support team is able to assist in both Bengali and English. This has been set up with Bangladeshi players in mind, so if you write in Bengali via live chat or email, you will receive a reply in Bengali.
For a faster resolution, have this information ready before contacting support — your 7det account username or registered mobile number, when the issue occurred (date and approximate time), the relevant transaction ID or bet ID, and if it is payment-related, a screenshot of the payment. With this information, a representative can assist you much more quickly.
Yes, 7det support is available 24/7 — seven days a week, around the clock. Whether it is 3 AM or early morning, a representative is always ready to help in live chat. The service is not closed on holidays either.
Yes, emailing [email protected] also provides full assistance. Email is generally better suited for complex matters — such as sending documents or providing detailed descriptions. For immediate solutions, live chat is more effective since the conversation happens in real time.
Still have questions? We're ready to help
The 7det support team is by your side 24/7 in Bengali and English. Speak directly via live chat or share the details by email.